Help

Welcome to the SUEPO helpdesk for questions and issues concerning the SUEPO websites.

Technical support

To report technical problems, dead links, bugs or anything else related to the SUEPO websites, please write to webmaster (at) suepo.org.

Access to the members area

To find out how to access the full content of the website (restricted members area), please read the full instructions.

If you are a SUEPO member and have subscribed to the mailing lists of your local section, you receive the monthly password by email at the beginning of each month. Through the news mailing lists we also keep you informed about current developments concerning SUEPO, the EPO and related topics.

Email delivery and spam filters

Email providers have tightened their spam filtering considerably in recent years, and we have no control over how your provider filters incoming mail. SUEPO emails, including the monthly password and newsletters, may therefore end up in your spam folder or, in some cases, not be delivered at all. Please check your spam folder regularly and add SUEPO to your allowed senders (whitelist) as explained below.

Tip: With the SUEPO App you receive the latest publications directly on your phone, independently of email and spam filters. Download it from Google Play or the App Store.

RSS feeds

You can also follow publications from SUEPO and the Staff Representatives via RSS: How to configure Outlook to receive RSS feeds (PDF)

How to whitelist SUEPO emails

The easiest way is to allow the two SUEPO domains, suepo.org and lists.suepo.org. This covers all SUEPO email addresses and mailing lists. If your provider only accepts individual addresses, add the addresses below instead.

When entering an address, type @ instead of (at). The addresses are written this way to protect them from spam. If you do not know the mailing list addresses of your local section, please ask at webmaster (at) suepo.org or contact your local section directly.

Using a phone or tablet? Most mail apps cannot create these settings. Make them once in a web browser using the steps below; they then also apply in the app. Alternatively, open the SUEPO email in your spam folder, mark it as Not spam and add the sender to your contacts.

Choose your email provider: Gmail · Yahoo · Outlook and Hotmail · GMX · Tuta · Proton Mail · AOL · iCloud · Freenet

Gmail

1. Sign in to Gmail in your web browser.
2. Click the Settings icon (gear) in the top right corner and select See all settings.
3. Open the Filters and Blocked Addresses tab.
4. Click Create a new filter. If you already have filters, you will find this option at the bottom of the list.
5. In the From field, enter suepo.org OR lists.suepo.org.
6. Click Create filter.
7. Tick Never send it to Spam and click Create filter again.

Yahoo

1. Sign in to Yahoo Mail.
2. Click the Settings icon (gear) in the top right corner and select More Settings at the bottom of the menu.
3. Click Filters on the left.
4. Click Add new filters.
5. Enter a name for the filter, for example SUEPO.
6. Under Set rules, select From and contains, then enter suepo.org.
7. Under Choose a folder to move to, select Inbox or another folder of your choice.
8. Click Save.

Outlook and Hotmail

1. Sign in to Outlook.com.
2. Click the Settings icon (gear) in the top right corner, then select Mail and Junk email.
3. Under Safe senders and domains, click Add safe sender.
4. Enter suepo.org and confirm with OK. Repeat for lists.suepo.org.
5. Click Save.

GMX

1. Sign in to GMX.
2. Click Settings at the bottom left.
3. Select Whitelist from the menu.
4. Enter suepo.org and lists.suepo.org, or the individual addresses from the table above.
5. Click Save.

Tuta (formerly Tutanota)

1. Sign in to Tuta Mail.
2. Click the Settings icon (gear) in the sidebar.
3. Select Global settings and open Spam rules.
4. Click the plus sign.
5. Under Field, select From/Sender. Enter suepo.org (without @) and under Rule, select Not spam.
6. Confirm with Ok. Repeat for lists.suepo.org.

Proton Mail

1. Sign in to Proton Mail.
2. Click the Settings icon (gear) and select All settings.
3. Select Filters and go to the Spam, block, and allow lists section.
4. Click Add address or domain and choose the Allow list.
5. Select Domain, enter suepo.org and click Add. Repeat for lists.suepo.org.

AOL

1. Sign in to AOL Mail.
2. Click Contacts on the left side of your inbox.
3. Click New Contact (the user icon with a plus sign) next to the Compose button.
4. Enter a name for the contact, for example SUEPO, and add the addresses from the table above. AOL only accepts individual addresses, not domains.
5. To add more addresses, click +Another.
6. Click Add Contact.

iCloud

1. Sign in to iCloud.com and open Mail.
2. Click the Action menu (gear) in the sidebar and choose Rules.
3. Click Add a Rule.
4. In the Name or email address field, enter @suepo.org or the individual addresses from the table above.
5. Under Then, choose Move to Inbox.
6. Click Done.

Freenet

As freenet.de services are only available in Germany, the instructions are in German:

1. Logge dich in dein Freenet E‑Mail‑Konto ein.
2. Gehe zu deinem Postfach.
3. Klicke in der oberen Menüleiste auf Einstellungen.
4. Klicke unter Sicherheit & Spamschutz auf Erwünschte/Unerwünschte Empfänger (Whitelist/Blacklist) bearbeiten.
5. Klicke unter Erwünschte Empfänger (Whitelist) auf Hinzufügen.
6. Gib die SUEPO Adressen aus der Tabelle oben ein, zum Beispiel webmaster (at) suepo.org und central (at) suepo.org, sowie die Adresse deiner lokalen Sektion.
7. Klicke auf Speichern.